Monday, August 3, 2015

Introducing...Our Customer Service Team Lead

My name is Yolanda Wallace Ellis and my awesome Father in heaven sent me to LSS 6 years and 8 months ago for such a time as this. He spoke to my spirit and clearly said “I sent you to LSS to be a light” Oh how I pray that my work ethics and values have had a huge impact on my fellow co-workers, patient’s, family, and referrals throughout the years.
My gifts and talents have been displayed and utilized in the Customer Service Department the entire 6 years I have been with LSS.  I am very passionate about what I do and I live by the saying “If you love what you do, you will never work a day in your life”. Well that sums it up!

The past few months have been such a refresher for me in the work place spiritually, mentally, emotionally, and I could go on and on about how being in attendance of the leadership class has played a huge role in my transformation back to the positive, encouraging, and motivating person that I have always been. The topics that LaDusta has been focusing on from week to week has truly been informative and has gotten me back on track to being that person with compassion and understanding toward my C/S Team and work family. I have been retrained on how to approach situations and obstacles with good intentions and to not respond or react based on emotions. Last but not least she opened up my eyes to see ‘My Story’ and to the understanding that I am much greater than the roles that I play in my everyday life such as being a wife, mother, sister, aunt, etc;. “I have a much greater purpose….. “ Yes, I like that and I believe it.




The Leadership training has also been a positive tool to open up and improve communication within the company as a whole and this alone has been a huge morale booster. (IJS)

About me: I am married and have been blessed with 9 beautiful children along with several God children that my Father in heaven felt a need to send into my life. (I’m still asking Him about this)

Interest/Hobbies: Spending time with my family, dancing, GIVING (my time, money, energy) to help others, reading and writing.


My motto: To always strive for greatness and give it your all. While at it, always do the righteous thing with no hidden motives. Let it be from the heart. If you can do it with no regrets, while no one is watching, then you are doing a righteous act and it will not go unnoticed by the Father. I have adapted this motto and actively live it because I desire to hear “Job well done my faithful servant” once my journey in this life has been successfully completed. 

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